The Right to Prompt Service
Flirting with a delivery man, joking with your co-worker or talking on your cell phone are not good excuses for holding me up. When its time to do business, the customer comes first.
The Right to be Served by Someone Who Appreciates their Job
Have you ever heard someone say, “They don’t pay me enough to smile at these people”? Those people need to find a job that pays by the tooth! A smile is expected from receptionists and sales people. It makes my butt work buttonholes when I go to the doctor and somebody slides the glass waiting room door open without greeting me in a friendly way. If you can’t say, “good morning” when you reach for my A.A.R.P. card turn in your badge. Perhaps the hospital laundry or the morgue is a better fit for your personality.
The Right to Have My Questions Answered
Sometimes all I can get out of my mouth is. “Hello, I have a ques …” before I get transferred. That's just rude. If everybody keeps asking you the same dumb question then the question isn’t so dumb. The instructions obviously aren’t clear. Either fix the problem or just politely answer my question and spare me the ugly tone.
The Right to be Shielded from your Drama
If another department messed up and now you have to do a little more work, just suck it up. I don’t care if your manager is "trippin!" I don’t need to get hit with a nasty attitude because you’re 15 minutes late for your smoke break.
The Right to an Apology for your Mistakes
If you overbill me or give me bad information show me some remorse. If my appointment is at 10:00 am and you don’t see me until 10:20 am, tell me that you’re sorry. My time is even more valuable than yours. I’m senior citizen and I don’t want to waste my golden years sitting around in your lobby or waiting in a line that’s too darn long. Apologies don’t cost of dime, but if you give me bad service and you don’t say “I’m sorry,” it’ll cost you. Don’t be surprised if I treat you like a beer can and kick your business to the curb! |
